Got Questions?
Frequently Asked Questions
What products do you offer at Chickens Market?
At Chickens Market, we offer a variety of frozen chicken products and eggs, including whole chickens, chicken legs, breasts, wings, feet, paws, and broiler-hatching eggs, such as Cobb 500 and Ross 308.
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Where do your chicken products come from?
Our chicken products are sourced from Thailand, ensuring top-quality and Grade A standards. We maintain high food safety and quality systems to meet international requirements.
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How can I place an order on your site?
You can place an order through our website by selecting the products you need, adding them to your cart, and proceeding to checkout. We offer a secure online shopping experience.
What countries do you ship to?
We ship to various countries worldwide, including the USA, Europe, China, Hong Kong, Saudi Arabia, Japan, Mexico, Malaysia, and many others.
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Are your products Halal-certified?
Yes, all our chicken products are Halal certified. We ensure they meet all required standards through rigorous quality inspections and certifications.
How do you ensure the freshness of your products?
We ensure the freshness of our products by using advanced refrigeration techniques and prompt delivery methods. Our products are carefully handled to maintain high quality.
What is your return and refund policy?
For detailed information on refunds and shipping, please visit our Refund and Shipping Policy page. If you encounter any issues with your order, contact our customer service for assistance.
Do you offer bulk orders and custom labeling?
Yes, we offer bulk orders and can accommodate custom labeling based on customer preferences. Please contact us for more details and to discuss your requirements.
How can I contact customer support?
You can reach our customer support team via the contact form on our website, or by WhatsApp
Are your products available for wholesale purchase?
Yes, we offer wholesale purchasing options for our chicken products and eggs. Please reach out to us with your needs, and we’ll provide you with a tailored quote.
What shipping company do you use?
We use multiple shipping companies but mainly MAERSK, MSC or CGA CGM. Depending on shipping schedules, we could use other shipping companies.
What are the shipping conditions?
Our products are shipped in temperature controlled refigerator containers (reefer containers). They are shipped in 18°C temperatures. This ensures the freshness and quality upon arrival.
We provide the following shipping documents:
OCEAN BILL OF LADING MARKED “FREIGHT PREPAID” AND CLEAN ON BOARD | 3 copies |
MASTER BILL OF LADING | 3 copies |
CERTIFICATE OF ORIGIN | 3 copies |
HEALTH & PHYTOSANITARY CERTIFICATE | 2 copies |
INSPECTION CERTIFICATE FOR QUALITY AND QUANTITY (SGS) | 2 copies |
COMMERCIAL INVOICE | 3 copies |
PACKING LIST | 3 copies |
INSURANCE CERTIFICATE COVERING 110% OF THE TOTAL INVOICE VALUE | 3 copies |
NON-WOOD PACKING CERTIFICATE | 2 copies |
PRODUCTION LIST | 2 copies |